Choose Health support
Frequently asked questions
A few helpful answers before you order, collect, or check your results.
Can I order more than one test?
Yes. Add multiple tests or change quantities in your cart, then check out in one order.
Is this a subscription?
The tests in this Shopify store are one-time purchases. For quarterly testing options, visit Choose Health.
Where do I register my test and see results?
Use your Choose Health account for test registration and lab results. Your order updates are separate from your lab results.
How long do results take?
Most results are ready 3 to 5 business days after the laboratory receives your sample. Delivery to the lab takes additional time.
Which collection method will I use?
Check the product page for finger-prick or arm collection. Follow the instructions supplied with your specific test.
Do I need to prepare before collecting?
Preparation and collection timing depend on the test. Read your test instructions before collecting. If anything is unclear, contact our team.
Who can use Choose Health tests?
Choose Health services are for U.S. residents aged 18 or older. Availability varies by test and location. Review our Terms of Service or ask our team before ordering if you are unsure.
How do returns or cancellations work?
Read our refund policy for the first-order satisfaction guarantee and return and cancellation conditions. Contact our team to request help with your order.
Can I use results to make treatment decisions?
Tests support wellness monitoring and do not replace medical care. Discuss results and treatment decisions with your healthcare professional.