Shipping & returns

What to expect when your test is on its way, and how to get help if plans change.

Delivery to you

We currently ship to the United States. Free economy shipping is available on orders of $50 or more. Other options, costs, and estimated delivery times are shown at checkout.

Sending your sample

Your test includes a prepaid USPS return envelope. Follow your test instructions when packing and returning your sample. Delivery time is separate from laboratory processing.

Your first-order guarantee

Choose Health offers a 30-day satisfaction guarantee on first-time orders. If you are unsatisfied, request a full refund within 30 days of delivery.

Returns and cancellations

Orders that have not shipped can be canceled for a full refund. To start a return, notify us within 30 days of delivery and send the test back within 14 days of notifying us. Contact our team first to arrange the return.

Subscription tests are not eligible for a full refund once shipped. Read our refund policy and the Choose Health Terms of Service for the complete conditions, including sample requirements.